What Do You Say To A New Restaurant Owner: Anywhere-Anyplace?
Posted by Bob Rempel on December 8, 2017
Why Is This Called The Paco Method Bob?
Posted by Bob Rempel on April 27, 2017
Worth sharing with her. Firstly I said, I’m just a simple customer who wants to go where there seems to be a chance for good food at a good price. What do I look for? I just want to see how full the place is at normal busy times, Busy at off times really piques my interest. There has to be a reason why the place looks busy. I’m willing to take a chance. I walk in. So what’s that principle of human behavior, I said? Important I think to know and remember. I’m not the only one who is willing to follow…for great food, great atmosphere, great value. I don’t know what is the reason until I’m inside, But I have to try.
The second thing is to know your customers. Cook within the vicinity you are in and don’t start reaching too far too soon.”
So off I went and spent the next three months researching and preparing the best of “New Customer Acquisition” strategies for businesses like these Ixtapa restaurants. Lots of traffic. However, no game when it comes to luring customers into their place of business. I use lure in the most positive way. Think of a fishing lure. Flashy, enticing, a true persuader, and it keeps working in the water. Persuasion brings them in. Then the system requires the business to truly deliver on its promises and initial appeal. The process towards creating high value lifetime customers and fans.
The Paco Method was our working title but in the end we decided to brand the program this way. It is easily repeatable methods that together form a complete system. The best in return on investment because everyone needs better value from their marketing. The best in data collection or we’re not going to be able to tweak it when necessary.
So When We Met Again Recently The Questions Kept Coming.
Why Is This Called The Paco Method?
Paco in Spanish is Ferdinand. Like the Bull?
No, I Replied, There Is Much More Finesse Behind It.
It’s called The Paco Method because in business we can all use The Paco Methods to get potential customers who are walking by our business or seeing, in person or virtually, our business and what we offer, into our business and buying from us.
Is Paco Real Or An Imaginary Individual?
Paco is in the food business. Paco deals with tourists every day on the beaches of Acapulco. Paco has products he believes in. He walks by them, just the reverse, but so similar in a way.
He has 5 seconds to turn them into potential customers, and perhaps ongoing customers & fans. Maybe not for his lifetime, but his methods are designed to turn them into lifetime fans of the Paco brand and products.
What caught my attention the most was the fact he speaks 10 languages, enough of each to engage in a conversation with potential customers. A critical rule of engagement is to bring down the barriers that everyone puts up when they see a sales person walking to them or they feel they have fallen into a sales trap.
The conversation is real, he is a bit of a novelty when they see his maturity in his teenage years, and the fact he just spoke with them in their first language.
The Paco Method is our brand and marketing name here at the RempelGroup Team for a customer and client development formula and system that “Gets Them & Keeps Them” if we can dumb it down to what it does.
The System is formally called “From The First 5 Seconds To A Lifetime Customer & Loyal Fan”: Acquiring & Keeping Valuable Customers For Your Restaurant, Bar, Food Truck & All Other Food Businesses. We know it works for many other businesses and organizations as well, and we’ll be launching new Paco Method programs for other types of business with our partners over the next 12 months.
All of us in business can learn from Paco, wise in marketing well beyond his years. We created a full ongoing system of new customer acquisition and lifetime customer development with full operational support from us that you can use daily. It was all inspired by Paco.
I’ll send you the links to the Paco story and video that went viral online, I said to her.
And the questions continued!
Q. Who Is It Best For?
A. For All New or Relaunching Businesses Who Want To Consistently Fill The Seats & Create Long Lineups
Q. Who Is Delivering The Paco Method?
A. Bob Rempel and the RempelGroup Team…30 years of marketing & communications expertise leading a talented team of individuals that produce results in today’s world. Bottom line thinking always.
Q. Why you, how do I know this will work,
A. This is what we do, it’s our specialty. We provide guarantees and options for a compensation based on results implementation. Picture this. It’s almost gif like… Your empty restaurant, bar or food truck looking in from outside with you the worried owner looking on. Then Paco enters the picture and your picture changes to a full restaurant, bar or food truck lineup, with many people and many smiles. High ROI (return on investment) marketing and communications is the answer. Our system works. Let’s see if a partnership is a good fit.
Q. Why Should We Be One Of The First? Why Not Wait Until Others Are Using It Successfully?
A. Do you remember what Ramsay said, I responded?
What are the real reasons over 60 percent of all restaurants and bars fail in the first five years? If you make it to five that would be great, I said, many of those never make it past their first year.
This CNBC Article points to the importance of Location, what we’d call knowing your Neighborhood, your Demographics, and your Competition. It’s about the physical location and it’s about the location you occupy in your potential customer’s mind.
Do your restaurant or bar business appear to be worthy of a visit? That’s more complicated than it seems. Every person has different criteria and mental screens on which they assess those they wish to enter into an economic and sensory relationship with.
I’ll tell you what works for me personally I told her. I’m not selling here. If I see many of the seats filled and people smiling and enjoying themselves, I want to give that place a try. So you see why for someone like me, and I know I’m not unique because it’s a basic psychological principle of wanting proof before we put down our own money and time, you’ve got to do anything to first get the seats filled. Paper the house if you have to. I’m a valuable lifetime customer, I’m loyal, I value places that keep their staff and stay constant in their offerings with a little flair from time to time of course. First, you’ve got to me to come in.
The article also suggests that Restaurants & Bars live in a new age where digital means allow the world to know your failures so quickly, but less so your successes. There are some simple management processes I told her that allow you to make sure that your successes and the positive feelings of your new and We call that simply “stupid”! Bad business.
Fast Forward to late April. Here’s a published review I saw the other day about the new rib place….My millennial-aged daughter forwarded it to
me. We were talking about going to try their ribs. She decided she wanted to try the other place mentioned. Not enough other positive reviews and word of mouth to counteract this review by some tourists.
Here’s What I Believe, And What We Emphasize In The Paco Method Program.
-You (your restaurant, food truck, bar, other food services) Will Mine Every Piece Of Positive Feedback & Comments
-You Will Become A Star With Your Customers-their friend, their confidant, their trusted advisor on your best food products that day, a leader in the community they will follow
-You Will Become A Star In Your Neighborhood And Your Community And People
-You And Your Staff Will Know Exactly The 5-10 Words You Need To Say To Every Prospective Customer (depending on the type of customer and the read you get) To Get Them To Truly Want To Come Into Your Business. Yes, This Will Take Some Training & Practice.
-You Will Know And Use 3 Advanced Digital Marketing Methods Almost No One Else Is Using To Lure And Attract New Customers To Your Place of Business.
-You Will Know And Use 3 Old School Marketing Methods and Principles of Persuasion That Go Back To The Times Of Dale Carnegie And Other Master Persuaders That Everyone Else Has Forgotten
-You Will Develop Great Marketing ROI Because You Will Focus On Developing Lifetime Customers From Your New Customers
-You Will Have A Complete New Customer/Lifetime Customer System That We Will Provide As A Total Managed Service Under Your Direction. You Can Focus On Wowing Customers With Food Quality and Ensuring Your Staff Are The Best Team Possible.
-Best of All, You Have Our Full Guarantee That Your Customer Acquisition Costs Will Be Less Than Your Present Costs And You Can Assure Yourself Of A No Risk Entry By Choosing Either A Per Customer Acquired Payment Plan
-Applications To Use The Paco Method And Our Managed Service Are Now Open. Only A Select Few Will Get In In This Round. Entrants in this round will also have the flexibility to end the contract after 3 or 6 months (whichever you decide) Once the program is well established, new clients will have 1-year agreements or longer.
Q. We’re Interested. So What Should We Do Next?
More on Paco the Acapulco beach vendor who went viral.
Paco sells empanadas in 10 languages
Video of Acapulco beach vendor has made him a celebrity
Mexico News Daily | Saturday, October 29, 2016
A young beach vendor from Acapulco has become a celebrity overnight after a video showing him selling empanadas in his own original way went viral.
Francisco Orihuela Ramírez, 15, is not only a successful salesman, he is also proficient enough to offer his homemade products in 10 different languages — Spanish, English, French, Italian, Dutch, German, Russian, Portuguese, Arabic and Hebrew — to tourists on the beaches of Acapulco.
Paco, as he is known by his family, is fond of music, plays the guitar and is an avid reader. He also prepares his own products, mostly empanadas, but sometimes a dessert known as flan as well. What he wasn’t prepared for was the instant stardom and attention he has received in the last week.
In his unique way, the youth approaches beachgoers and instantly attracts their attention: “What you’re missing is a little snack, like some empanadas, don’t you think? A good purchase today, as I have ham and cheese, cheese and ham, and diet shark. Salsa and napkins are on the house to draw you in, what do you say?”
Paco can be heard telling his customers that “if you don’t buy empanadas from me now, you’ll have to wait 86,400 seconds, which amount to the 24 hours between today and tomorrow, the time you’ll spend wondering why you didn’t have an empanada today.”
“If the quality of the empanada is not good enough to satisfy your palates’ needs, I would immediately proceed to refund your money,” he said, before relentlessly going on to give his customers no option but to buy two orders.
Paco walks six days a week from the Gran Hotel to the Calinda Hotel, in the Santa Lucía bay area. “It’s several hours,” he said, “depending on how hard I work that day.”
But work, for Paco, is not a burden. “. . . you’ve got to see it as a fun part of your routine. It’s easier that way.”
“I’ve liked business since I was a kid. In primary school, I brought lots of candies and sold them. It’s what I do,” said young entrepreneur told the newspaper Milenio.
Of his sales spiel, he said he was born with it. “I like to do it, see people react to my speech. It’s amusing. Of course I am thinking about what I’m going to say, I always try to do something different, to stand out, but in the end, it’s all just fun.”
The viral recording of that spiel went far, reaching the director of strategic alliances at Telmex, Elías Ayub, who said in a tweet he wanted to get in touch with Paco.
“I’m not joking. If someone knows how to get in touch with him, I would thank you. I want to bring him to work with me NOW.”
The businessman’s enthusiastic tweet paid off and he soon was in contact by phone with Paco’s parents, to whom he offered a scholarship for their son.
In a video posted on his Facebook page, Ayub said he learned that both parents are working and they are all right economically. “They said that they are doing OK, and that they don’t need a scholarship, nor are they in need of anything, and that Paco’s video going viral was serendipitous.”
“It is kids like Paco, who are willing to work, who are the entrepreneurs we must help and support, because they make the country a better place,” said Ayub in his recording.
Paco, for his part, said he felt proud of all the attention and thanked Ayub for his words, “and for buying five empanadas.”
Paco said he was interested in meeting people like Ayub, “because we always need investors.”
“They try to be superman and do everything so they can be all things to all people.
If that is hard to read or process imagine what it is like trying to live it.
Small business people tend to think they can do it all. After all, they put in the work to get where they are now and were successful so why can’t they keep on that route?
The problem is most people cannot maintain that level of focus and cannot be experts in all fields. My goal is if I can hire someone to do my tasks at least to 80% of what I can do then I should hire them for that so I can focus on what I am good at.
What is a restaurateur’s time worth? If I am worth $50 an hour and I pay someone $15 to do 80% of a job as well as I do then I am getting 180% for $15. I get my time back to focus on what I am best at and I get the other job done as well. Worst case scenario I need to touch up their work.
Why be penny wise and pound foolish trying to spend 4 hours hacking out a plumbing job when a plumber can do it better, faster, and ultimately cheaper.
Then they need to focus on their Unique Selling Point. You cannot easily be simultaneously a high-end wine bar with cheap food, late night music, Chinese Tapas with an Ecuadorean Veg Forward bent, and whatever the top 10 trends list say are going to be popular. Pick a USP and go all in on that.
Then market it. Collect email addresses and get Facebook advertising going. There are so many outlets for marketing and most restaurateurs have a website that hasn’t been touched in a year and think their annual Yellow Pages ad is enough.
Any restaurateur, especially a first timer, needs to learn to focus, to work on what is truly important and not try to be Superman.”
“I opened my second restaurant and thought I had done everything right. Advertising, ramp-ups, dry-runs, the works. I didn’t have more than 1 or 2 customers in the first 3 weeks in a 250 seat restaurant. One night during dinner, a couple walked into my empty restaurant and I heard her say to her husband “This place is totally empty, the food must be terrible!” and they turned to leave. I chased after them and explained that we had just opened (Grand-Opening sign wasn’t enough?) – I treated them to anything they wanted. Another week went by and I had already started letting all but a single cook and waitress go home early. 5 pm came and people started coming in, and more people, and more people. Every seat was filled and I only had 1 waitress and 1 cook. I tried calling people back in… but nobody EVER answers a call from the boss after they have been let go early lol. Turns out that that couple was friends with a critic who subsequently reviewed my restaurant in the local paper with 5 out of 5 stars. (It was a local paper I am sure I wouldn’t get a 2 out of 5 in New York). We made it through the night and were busy from that day forward.
Most common mistake – being under-funded. You just know that you will pack your place in the first day/week/month and that just isn’t reality no matter how good your food is.”
Critical Mistakes Made By Early Stage Restaurant & Bar Owners & Chains
Posted by Bob Rempel on March 24, 2017
We give credit to world renowned chef and restaurant owner, Gordon Ramsay, for an excellent response on Quora. We’re reprinting it here with thanks to Quora.
-Think Marketing! And Then Think More Marketing
-Fill The Seats In Off Peak Times
-Think Community-Adjacent Community & Community of Interest
And We Add: Get Constant Feedback From Your Customers And Keep Finetuning Your Offerings. Stay Focused On Acquiring Customers And Retaining Them For A Lifetime.
-Get Constant Feedback From Your Customers And Keep Finetuning Your Offerings.
-Stay Focused On Acquiring Customers And Retaining Them For A Lifetime.
“They start thinking about the bright lights and accolades instead of filling their restaurant. As opposed to worrying about being famous, worry about the restaurant being popular within your neighborhood. The NYTimes, Michelin, The New Yorker, they will come visit you if it’s the best in the neighborhood, but don’t worry about outside of that neighborhood. Become full on a Monday, Tuesday, and a Wednesday. If a restaurant in its first six months can be full on a Monday and Tuesday, then the rest of it takes care of itself.
The second thing is to know your customers. Cook within the vicinity you are in and don’t start reaching too far too soon.”
Want some help with your Restaurant, Bar, Food Truck, etc. Marketing Focusing On New Customers. Are You A New or Relaunching Stand Alone or Chain Operation. Our new Paco Method Marketing System may be perfect for you. More information is available here and here
Explode Your Customer Base With The Paco Method For Restaurants & Bars A Cheatsheet-Checklist
Posted by Bob Rempel on March 22, 2017
You’ve heard this one haven’t you?
How does a business acquire a valuable Lifetime Customer and Loyal Fan?
Acquire them as a New Customer first!
The Paco Method System For Restaurants & Bars And All Food Service Establishments To Explode Your Customer Visits is based on our new book and media coming soon.
“From the First 5 Seconds To A Lifetime Customer And Fan: A Revenue Growth Program for New & Developing Food Trucks, Bars & Restaurants in Tourist & Other High Traffic Areas…Facing Stagnant & Slow Growth. Real Stories From The Front Lines & Strategies You Won’t Hear Anywhere Else. From Psychology to the Latest In Tech To Explode Your Customers And Revenues.
The Paco Method System, aka “From The First 5 Seconds To A Lifetime Customer and Fan”, for those who like more formal titles, is much more than a couple of tweaks here and there in your food service, restaurant or bar or food truck operations. It’s an extensive ongoing program to fill the Empty Seats in your establishment consistently and turn your cash flow around. The kind of empty seats you see in the photos here in this post.
We’ve been receiving questions about The Paco Method, since we’ve announced our launch for April 4th. We’d like to add more information.
It’s been developed for any early stage restaurant, bar, food truck or any food or related service business, new or relaunching. It’s a system meant to get you up to consistent cash flow and profitable status as soon It’s very flexible and highly adaptable to other similar businesses needing to attract new customers first, before you move into phase 2 of the Paco Method, which turns them into loyal long-time customers and fans of your business.
Many have asked is it only for food service establishments. It’s designed at this point to be implemented with them, but easily adaptable to other types of business and our Team would be glad to work with any “Good Fit” kind of business.
How do we get business to see the power of the Paco Method and our systematic approach to attracting new customers, and then creating zealots of your brand and business? We begin to talk via email and online.
Firstly, we direct you to our template for Calculating The Value Of Every New Customer. This leads you to an Annual Revenue Increase Calculation. Then we ask you to Calculate the Lifetime Value of that Customer using variables such as retention percentage, years as customer, number of annual visits and average value per visit.
You decide that the financial and management benefits of a managed/systematic New Customer/Lifetime Customer marketing and communications program are to your benefit. We both feel like we are a good fit and you are prepared to test drive the program for a minimum period of 3 months. Longer, if you wish exclusivity in your area or type of restaurant.
We provide you with a detailed Checklist and CheatSheet that you will use in implementing the program with our ongoing assistance.
The Checklist will include the following in full detail and much more proprietary information only our Clients will see.
*Detailed Analysis of your Competition
*Detailed Analysis and Audit of your Business
*Ownership/Mgmt Staff Orientation & Training: Mindsets, Service & Quality Standards, Desirable New Customers, First 5 Seconds, Reputation & Reviews, Media Relations, Community Relations, Brand Identity, More.
*Administration: Systems Provided
*Daily/Weekly/Monthly Procedures: Templates
*Pre-Program Data Collection: Templates
*Daily/Weekly/Monthly Data Collection: Procedural Systems & Templates
*Automation: Tweaks & Tricks Provided
*Much Much More.
In summary, when you unbox the program, your Checklist will show you the Systems & Methods Training & Procedures, The Tech: Hardware & Software and the Integration & Support Procedures. Away You Go.
But you’re not in this alone. It’s your business, but things always slip, even when it comes to something so crucial to your ultimate success. Acquiring New Customers on a systematic consistent ongoing basis.
You need to feel you are Accountable to someone. That’s us, but of in the most friendly client-consultant kind of way. We’re here to ensure the job gets done. Your seats get filled. Revenue grows. Cashflow is more consistent.
You’ll also enjoy the weekly calls with other Paco Method users too. Fellow owners sharing experiences and tips. Plus our yearly conferences of learning, inspiration, and fun.
Would You Like To Be On The Wait List For The Full Program Details When We Announce And Even Get A Sneak Peek? Early Users Will Get An Opportunity To Set Exclusivity Privileges If They So Wish. Just complete the form below with your business name, location, email and your mobile number. We’ll be in touch to connect with you soon after.
Issue 13 of The Bob Rempel Weekly Digest Now Out
Posted by Bob Rempel on March 16, 2017
Read our Vol 1 Issue 13, March 16, 2017 Now Subscribe Now To The Weekly Digest For Free, And Receive Our New Newsletter Free As Well For The Next 12 Months. Just Click The Link Previous And The Subscribe Link Is At The Top.
Here’s An Excerpt From The Forward Of The Issue:
Looking To Expand Your Business or Service Outside of Mexico?
Posted by Bob Rempel on March 9, 2017
Canada, USA, United Kingdom holds considerable opportunity for Mexico business…and vice versa. We help you do it right.
Feeling Lost In A Sea of Possibilities. A Sea of Possible Actions.
The BobRempel Team is setting up meetings now with Mexican Business, Organizations and Government departments that want to expand their awareness and business in Canada, United States, the United Kingdom and other predominantly English as a first language of business, countries.
We use creative offline and online strategies at the Media, Community and Government levels. Solid work, some tricks, over 30 years of experience in this work. We’re bottom line people too. It’s all about results and our guarantees are fully outlined in our engagement letter. Full Spanish and English facilities for maximum impact.
We’d love to talk more about your business and where you see yourself in 1-3 years from now.
A simple email note to “email@example.com” gets us started or view my Calendar and book an appointment for an initial phone conversation to make sure we’re a good fit for each other.
The Best of the Best Past 12 Months in the Bob Rempel Weekly Digest this week.
Posted by Bob Rempel on January 23, 2017
Crush The Competition With Content Marketing
Posted by Bob Rempel on January 4, 2017
How To Make My Life Better! #1
Posted by Bob Rempel on May 6, 2016
This piece by Nela Canovic would be front and center if we had a book titled “The best advice I ever got…read…heard”. (Note: originally published at Quora.com)
We want to publish your article submission or your response to this article. Please send us a note to “bob at bobrempel.com” to get the process started.
MentorU Looking For The Young & Talented Who Want To Learn Business
Posted by Bob Rempel on February 3, 2016
MentorU by Realizing Potentials has a new project and is recruiting young and talented youth in Mexico. The program is looking for youth who want to be true partners and part own their own business while working in a mentorship and coaching arrangement.
What if you could double your customers and renew your relationship all at the same time?
Posted by Bob Rempel on January 25, 2016
Can You Say No To A Renewed Relationship & Double Your Business Customers?
Why Sell The Small Idea! We’ve Got The All-Inclusive Coaching For Your Business And Much More!
Posted by Bob Rempel on January 22, 2016
This Dream Coaching Package For Your Business & Life Is Reality!
When We’re Dead, It Will Be For A Long Time!
Posted by Bob Rempel on January 13, 2016
“Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life. Because almost everything – all external expectations, all pride, all fear of embarrassment or failure – these things just fall away in the face of death, leaving only what is truly important.” Steve Jobs
View Steve Jobs Stanford commencement speech 2005 below
Conclusion of Speech: Quoting Whole Earth Catalog founders in their final edition: “Stay foolish, Stay hungry”
Today I ask you, I ask myself, why are we waiting to make positive changes in our lives, our relationships, in our business, in our jobs. What’s holding you back?
Our Coaching and Advisory work for business, organizational and non profit leaders and managers is unique and highly adaptable to you and your business, work life and relationships.
It starts with a no obligation get to know each other free 20-30 minute discussion to identify the problems and blockages. Following that, if you want to begin discussing the solutions, we offer a further second no-cost consultation.
Sign up today and we will contact you with the details of the times available for the initial consultation.
“Only one life” “Carpe Diem”
The Fastest Way To Become A Success In Life
Posted by Bob Rempel on January 11, 2016
This Amy Anderson Forbes article comes at a great time. The start of the year when we are creating new visions for our future life, new goals, or retooling and retargeting existing goals.
Build on what’s working!
Posted by Bob Rempel on January 7, 2016
We’ve all heard these phrases in business and biz talk:
Throw a lot of sh*t against the wall and see what sticks
Build on what’s working
Go All In
You haven’t heard mine from my ball playing/coaching background:
The best operational leaders know what opportunities that you can “drive out of the park” because you know you can hit them on the sweet spot (the perfect location on your bat for max. distance) and they are right in your zone (your capabilities) They jump on those pitches (opportunities) and rarely miss. Winners beget winners.
“When you’re growing your store, you don’t have to kill yourself trying 100 new things.
Just build on what’s already working and go from there.”
It’s something I always find myself thinking about. Should I go explore some new marketing frontier or should I just double down on something that already has traction?
What do you think? Comments are open.
Watch for another post soon on “Getting back to the basics of business and life”, a variation on the theme of you can’t improve in sports until you execute the fundamentals well every time. When sports are going so well, first thing always advised is “Get back to the basics”. Does that business and life too?
Getting More Done So You Have More Time For You!
Posted by Bob Rempel on January 11, 2018
Big Ideas Masterminds is On Facebook
Posted by Bob Rempel on September 5, 2017
All the latest news about the event and other Big Ideas Masterminds will be there. You will be able to see the news in your timeline if you like the page. Our private Facebook Group for registrants and content partners is coming soon as well.
Big Ideas Masterminds Summit Facebook is Here.
Make 2018 The Year You And Your Business Or Organization Get To The Next Level. Register For The Start Of The Year Summit Now